Shipping ice cream & gelato is a delicate process.

However, you can breathe easy knowing we've perfected it.  There are some important things we've learned over the years that will ensure the highest quality of your frozen dessert.

  • The ice cream is shipped in reusable coolers packed with dry ice. Your package will have enough dry ice to last well into the evening hours the day your package is delivered. Dry Ice is hazardous for people and pets. Do not touch with bare hands and dispose of in a well-ventilated area. 
  • Standard delivery dates will vary depending upon transit time from our shipping location.  After entering your shipping address during Checkout you will be presented with the First Available Standard Delivery Date, Express, and RUSH options.  

  • Order cutoff is at noon CST each day.  Most orders placed prior to noon can still be shipped same day.
  • We'll send you a detailed Order Confirmation email.  Please review it carefully and make sure everything is just the way you want it including the correct shipping address. Once your order is enters fulfillment, no changes or cancellations can be made.
    • And since ice cream is perishable, it's important to let the gift recipient know it's on the way to make sure they'll be in town on delivery day.  There is no signature required for delivery so often times FedEx will leave the package, even without ringing the bell. 
      • Shipping options are subject to change due to Holidays, weather, dry ice supply and/or FedEx delays. 

      Shipping Charges

      (Available for U.S. domestic shipment only.)

      Standard Shipping

      *Not Available for Alaska, California, Hawaii, Oregon, or Washington. 

      Subtotal           Shipping Charge

      Up to $75            $16.99

      $75 - $100           $18.99

      $100 - $125         $20.99

      $125 - $150         $22.99

      Over $150           15% of Order

      View Map of Standard Delivery Date Options

      Express Shipping

      Subtotal Overnight Saturday
      CA, OR, WA
      AK & HI
      Up to $75 $46.98 $56.98 $46.98 $56.98
      $75 - $100 $48.98 $58.98 $48.98  $58.98
      $100 - $125 $50.98 $60.98 $50.98 $60.98
      $125 - $150 $52.98 $62.98 $52.98 $62.98
      Over $150 15% of Order
      + $29.99
      15% of Order
      + $39.99
      15% of Order
      + $29.99
      15% of Order
      + $39.99

      * Not available for all zip codes. No commercial deliveries. 

      Important Notes:

      • We cannot ship to P.O. boxes, hospitals, camps, dorms/Universities or Army/Naval bases due to the additional delivery time needed after the package arrives to the mail sorting location. 
      • We ship via FedEx and do not require a signature for delivery.  FedEx will leave the package at the recipient's address and the contents will remain frozen into the evening.  Often times FedEx won't ring doorbells, so it's important to alert your recipient of their upcoming gift, or once it's been delivered.  
      • eCreamery cannot be responsible for damage to unclaimed gifts or incorrect address information.  Please ensure your recipient will be in town on the arrival day.

      • eCreamery cannot intercept and redirect packages once they have shipped.  Any changes to shipments once they've left our facility will result in additional transit time and melted product. Reships will be at the customer's expense. 

        If you have any questions, please call 866.920.5344 (M-F, 9am - 5pm CST).