Shipping ice cream is a delicate process.

However, you can breathe easy knowing we've perfected it.  There are some important things we've learned over the years that will ensure the highest quality of your frozen dessert.

  • The ice cream is shipped in reusable coolers packed with dry ice. Your package will have enough dry ice to last well into the evening hours of the day your package is delivered. Dry ice is hazardous for people and pets. Do not touch with bare hands and dispose of in a well-ventilated area. 
  • Delivery dates will vary depending upon transit time from our shipping location, and the shipping method chosen.  After entering your shipping address during Checkout, you will be presented with the the first available delivery dates for both Standard and Overnight Shipping.

  • We ship orders Monday - Friday and our order cutoff is noon CST each day. Most orders placed prior to noon can still be shipped same day. Overnight orders placed after 12pm CST on Thursdays will ship the following Monday.
  • We'll send you a detailed Order Confirmation email.  Please review it carefully and make sure everything is just the way you want it including the correct shipping address. Once your order enters fulfillment, no changes or cancellations can be made.
    • And since ice cream is perishable, it's important to let the gift recipient know it's on the way to make sure they'll be in town on delivery day.  There is no signature required for delivery so often times FedEx will leave the package, even without ringing the bell. 
      • Shipping options are subject to change due to Holidays, weather, dry ice supply and/or FedEx delays. 

      Shipping Charges

      (Available for U.S. domestic shipment only.)

      Standard Shipping

      Subtotal           Shipping Charge

      Up to $75            $19.99

      $75 - $100          $21.99

      $100 - $125        $23.99

      $125 - $150        $25.99

      $150+                  20% of Subtotal

      *Not Available for Alaska or Hawaii.

      **Shipping charges are based on individual shipments.  If placing a single order with multiple shipping addresses, shipping charges will be calculated per shipment subtotal, and multiple shipping charges may apply.

      View Map of Standard Delivery Date Options

      Overnight Shipping

      Subtotal Overnight AK & HI
      Up to $75 $49.99 $86.99
      $75 - $100 $59.99 $96.98
      $100 - $125 $69.99 $106.98
      $125 - $200 $79.99 $116.98
      Over $200 25% of Order
      + $49.99
      25% of Order
      + $86.99

      * Not available for all zip codes. No commercial deliveries. 

      Important Notes:

      • We cannot ship to P.O. boxes, hospitals, camps, dorms/Universities or Army/Naval bases due to the additional delivery time needed after the package arrives to the mail sorting location. 
      • We ship via FedEx and do not require a signature for delivery.  FedEx will leave the package at the recipient's address and the contents will remain frozen into the evening.  Often times FedEx won't ring doorbells, so it's important to alert your recipient of their upcoming gift, or once it's been delivered.  
      • eCreamery cannot be responsible for damage to unclaimed gifts or incorrect address information.  Please ensure your recipient will be in town on the arrival day.

      • eCreamery cannot intercept and redirect packages once they have shipped.  Any changes to shipments once they've left our facility will result in additional transit time and melted product. Reships will be at the customer's expense.
      • Add-on and bonus ice cream pints must be accompanied by an ice cream collection of four or more pints, and can not ship alone.

        If you have any questions, please call 866.920.5344 (M-F, 9am - 5pm CST).