Privacy Policy

eCreamery Commitment

To assure our customers of our commitment to the privacy of business and personal information, eCreamery has adopted and complies with this Privacy Policy in connection with the operation of its business and the delivery of its products. This policy applies to eCreamery handling of any information transmitted electronically, sent by e-mail or otherwise collected in the normal course of business.

eCreamery is committed to safeguarding the privacy and security of members of eCreamery e-community and visitors to our site in general. The nature of our business requires that we capture, record and maintain extensive transaction-related data, including personal information of buyers purchasing from eCreamery. Significant security measures are in place to protect this data and no information is shared except as provided in these policies.

Information Collected

In order to comply with informational requests made at our web site, and in order to provide transaction and payment processing services, eCreamery is required to collect and maintain on its systems certain personal and business information relating to the request or transaction. This information varies by the nature in which a buyer utilizes the eCreamery products and may include but is not limited to name and address, e-mail address, telephone numbers, purchase information, type of payment, amount of transaction, credit card numbers, passwords, shipping preferences, package tracking information, buyer identification numbers, and other order or buyer information.

Additionally, we may collect other non-identifying information, including IP (Internet Protocol) address, operating system and type of browser software.

How Information Is Collected

When information is requested at the eCreamery site, the visitor is asked to complete an on-line request form. During completion of this form, a visitor is asked to provide contact information, including name and e-mail address. This information is used to contact the visitor in response to a specific request for information. In some cases, visitors may be requesting to be added to a mailing list, which may generate periodic communication from eCreamery.

For transaction and payment processing services, information will either be collected securely, using the Secure Sockets Layer (SSL) technology, from an on-line order form, or will be posted to eCreamery payment gateway using SSL encrypted name-value pairs or xml formatted requests. Under no circumstances does eCreamery ever request transaction related information through any means that is not secure and encrypted.

Other transaction and service related eCreamery personnel may obtain by telephone, facsimile transmission, e-mail, or in person information. All such information obtained in the normal course of business is subject to this Privacy Policy once the information is in the possession of eCreamery.

Under no circumstances does this Privacy Policy apply to information during transmission to eCreamery, whether encrypted or not.

Use Of Information

Information collected by eCreamery is used solely in connection with the provision if their product to the buyer and the information is accessible only to authorized eCreamery personnel and the parties to an individual transaction, including banks and credit card processing companies where necessary. eCreamery shares no information with third parties except as may be required by due process of law pertaining to specific transactions between buyers and sellers. Specifically, no information of any kind is made available to or sold to third parties for informational, analytical or marketing purposes. All information collected by eCreamery is maintained for a minimum of three (3) years.

Access To Personal Information

Only authorized eCreamery personnel have access to personal information stored on eCreamery computer systems. For buyers, access to this information is available only by specific request and only to the buyer who engaged in a transaction.

eCreamery maintains a secure administration system which controls and logs all access to any personal information. Highly sensitive information, such as credit card numbers are always encrypted and are made available only to users with a security level capable of viewing such information.

eCreamery support personnel have access to transaction information in order to provide necessary support to our buyers. eCreamery limits employee access to those employees with a legitimate reason to access such information.

Financial Information

As a member of the financial processing community, eCreamery is compliant with Visa International standards for protecting account and transaction information and is subject to compliance with a number of other industry mandated privacy and security practices, including the following:

• We provide network firewall security to protect data accessible via the Internet.
• We maintain industry recommended security practices and monitor our systems to ensure they contain the most up-to-date security and software patches.
• We encrypt all sensitive data stored on our systems, including credit card numbers and bank account information.
• We use state-of-the-art Secure Socket Layer (SLL) data encryption technology to ensure that all data sent across all networks is secure.
• We deploy and use anti-virus software.
• We monitor and control all access by buyers and eCreamery employees to all data stored on our systems.
• We assign each system user a unique User ID and password that must be updated on a regular basis.
• We follow industry standards for assigning and administering passwords and other security parameters, and do not allow any default, vendor-assigned password to remain on any of our systems.
• We record and monitor all access to our systems by a uniquely assigned User ID and password.
• We monitor and test the security of our networks and systems and review access
  log files daily.
• We maintain this written policy concerning Ecreamery security and privacy
  practices.
• We restrict, through locked data center facilities and secure off-site storage, access to all sensitive financial information, including credit card number.